America Online is a community. As a member of the America Online community, you contribute to our success by your active participation and feedback. We hope that you won't hesitate to contact us with
• requests for help with questions you can't find answered online;
• any feedback or suggestions you have for improved service offerings;
• any suggestions you have about improving the America Online software; or
• anything that's on your mind.
We rely on your feedback for helping us make America Online the best online service for Macintosh users, so it's in our own best interest to make it easy for you to get in touch with us. Here are a few ways to do so:
Suggestion Boxes
You'll find Suggestion Boxes in every department of America Online. If you have any suggestions or feedback about any aspect of an America Online department (what you think of what's available, what you would like to see), please use the Suggestion Boxes. Mail that you leave in the Suggestion Boxes will go directly to the person at America Online, Inc., who is responsible for the service area to which you are reacting. And we take your suggestions seriously.
Customer Relations Hotline
If you have any questions about using America Online that you can't find answers for online, or for any other matter that requires personal attention, please write to us using the Customer Relations Hotline. You will find the Hotline in the Members' Online Support department; or, you can use the keyword: HOTLINE to take you directly there. We promise to get back to you within three business days.
Forum Leaders
Forum Leaders are representatives of America Online who are experts in various areas of Macintosh computing. If you have questions or suggestions that are specific to an area covered by the America Online Computing Forums (located in the Computing & Software department of America Online), leave a message for the Forum Leader on a message board in the appropriate forum. Forum Leaders can be identified by the prefixes to their Screen Names: AFL = America Online Forum Leader; AFA = America Online Forum Assistant.
Online Guides
Online Guides can be found every night in the People Connection department, and can point you in the right direction for answers to any questions you might have about using America Online, or finding services that interest you. You can recognize Guides by the prefixes to their Screen Names: Guide
Write to Our President
If you have a questions about any aspect of America Online, be sure to contact us using one of the means listed above. But, if you find that you need levate an issue or concern to the "top" of the company, send mail to our President, Steve Case. Steve's account address is: "SteveCase". Steve is online every day, and if he can't address your concern, he will forward your mail to someone in the company who can.
Snail Mail
If you prefer to contact us using US Mail, you can reach us at this address:
America Online, Inc.
8619 Westwood Center Drive
Vienna, VA 22182
Stay in touch, we look forward to hearing from you!
Access Outside Cont. USA
If you are accessing America Online from Hawaii, Alaska, or Canada, you will not be able to use the automatic toll-free registration feature.
But, don't despair: setting up is not difficult. Just follow these steps:
• Review the topics at left, and select appropriate access numbers for Alaska, Canada, or Hawaii. Then, read the help file entitled "Changing Your Set Up" for a review of how to use the America Online manual set-up screen.
• Next, you'll see the manual set-up screen. Set up your access numbers as described in "Changing Your Set Up," and save them.
• Then, sign on and follow the online screen instructions.
PLEASE NOTE:
There is a telecommunications surcharge for access from outside the continental United States. To verify the current prices, check the Members Online Guide in the Members' Online Support department online.
Alaska/Hawaii Tymnet Access Numbers
Alaska/Hawaii Tymnet Access Numbers
Alaska
City Access Number Baud Rate
Anchorage (907) 258-7222 300/1200
Cold Bay (907) 532-2371 300/1200
Cordova (907) 424-3744 300/1200
Deadhorse (907) 659-2777 300/1200
Delta Junction (907) 895-5070 300/1200
Fairbanks (907) 456-3282 300/1200
Glennallen (907) 822-5231 300/1200
Haines (907) 766-2171 300
Homer (907) 235-5239 300/1200
Juneau (907) 789-7009 300/1200
Kenai (907) 262-1990 300/1200
King Salmon (907) 246-3049 300/1200
Kotzebue (907) 442-2602 300/1200
Menana (907) 832-5214 300
Palmer (907) 745-0200 300/1200
Petersburg (907) 772-3878 300
Prudhoe Bay (907) 659-2777 300/1200
Skagway (907) 983-2170 300
Soldotna (907) 262-1990 300/1200
Wasilla (907) 745-0200 300/1200
Wrangell (907) 874-2394 300
Hawaii
City Access Number Baud Rate
Hilo (808) 935-5717 300/1200
Honolulu (808) 545-7610 300/1200
Honolulu (808) 528-5300 2400
Maui (808) 242-8411 300/1200
PLEASE NOTE: Telecommunication surcharges apply to members who access America Online from outside the continental U.S. Check the pricing information you received with your software kit or the Members Online Guide in the Members' Online Support department online for more details.
Canadian Datapac Access Numbers
City Access Number Baud Rate
ALBERTA
Airdrie (403) 234-7440 300/1200
Banff (403) 762-5080 300/1200
Calgary (403) 264-9340 300
(403) 290-0213 1200
(403) 265-8292 2400
Edmonton (403) 420-0185 300
(403) 423-4463 1200
(403) 429-4368 2400
Fort McMurray
(403) 791-2884 300
(403) 743-5207 1200
Fort Saskatchewan
(403) 421-0221 300
Grande Prairie
(403) 539-0100 300
(403) 539-6434 1200
(403) 538-2443 2400
Leduc (403) 421-0250 300/1200
Lethbridge (403) 329-8755 300
(403) 327-2004 1200
(403) 320-8822 2400
Lloydminster
(403) 875-4769 300/1200
Medicine Hat
(403) 526-6587 300
(403) 529-5521 1200
(403) 528-2742 2400
Peace River
(403) 624-1621 300/1200
Red Deer (403) 343-7200 300
(403) 342-2208 1200
(403) 341-4074 2400
St. Albert (403) 421-0280 300/1200
Sherwood Park
(403) 421-0268 300/1200
Stoney Plain
(403) 421-0236 300/1200
BRITISH COLUMBIA
Abbotsford (604) 850-0041 300
(604) 850-0042 1200
Campbell River
(604) 286-0703 300
(604) 286-0094 1200
Cransbrook
(604) 489-4171 300
(604) 489-3588 1200
Dawson Creek
(604) 782-9402 300
(604) 782-9177 1200
Kamloops
(604) 374-5941 300
(604) 374-9510 1200
Kelowna (604) 860-0331 300
(604) 860-9762 1200
(604) 861-5218 2400
Nanaimo (604) 753-6491 300
(604) 754-8291 1200
Nelson (604) 354-4411 300
(604) 354-4824 1200
Penticton (604) 492-8322 300
(604) 793-3656 1200
Port Alberni
(604) 723-1057 300/1200
Prince George
(604) 564-4060 300
(604) 562-9469 1200
(604) 561-2152 2400
Prince Rupert
(604) 624-9472 300
(604) 624-4951 1200
Terrace (604) 635-7221 300
(604) 638-0238 1200
Vancouver (604) 689-8601 300
(604) 687-7144 1200
(604) 662-7732 2400
Vernon (604) 549-5245 300
(604) 549-5285 1200
Victoria (604) 388-9300 300
(604) 386-0900 1200
(604) 380-7955 2400
Williams Lake
(604) 398-6377 300
(604) 398-7227 1200
NEW BRUNSWICK
Bathurst (506) 548-4461 300
(506) 548-4581 1200
(506) 546-1306 2400
Campbellton
(506) 759-8561 300
(506) 759-8571 1200
Edmundston
(506) 739-6621 300
(506) 739-6611 1200
Fredericton
(506) 454-9462 300
(506) 454-4525 1200
(506) 453-1918 2400
Moncton
(506) 854-7078 300
(506) 854-7510 1200
(506) 853-0551 2400
Newcastle (506) 622-4451 300
(506) 622-8471 1200
Saint John (506) 642-2231 300/1200
(506) 633-1689 2400
Woodstock (506) 328-9361 300
(506) 328-9351 1200
NEWFOUNLAND
Carbonear/Harbour Grace
(709) 596-1911 300
(709) 596-1931 1200
Clarenville
(709) 466-3808 300/1200
Corner Brook
(709) 634-1839 300
(709) 634-1469 1200
(709) 634-9060 2400
Gander (709) 256-4130 300
(709) 256-2804 1200
Grand Falls
(709) 489-4930 300
(709) 489-4020 1200
Marystown/ Burin
(709) 279-4188 300
(709) 279-4077 1200
St. John's (709) 726-4920 300
(709) 726-5501 1200
(709) 739-6337 2400
Stephenville
(709) 643-9682 300/1200
NORTHWEST TERRITORIES
Cambridge Bay
(403) 983-8870 300/1200
Fort Simpson
(403) 695-8870 300/1200
Fort Smith
(403) 872-8870 300/1200
Hay River (403) 874-8870 300/1200
Inuvik (403) 979-8870 300/1200
Yellowknife
(403) 873-8870 300/1200
LABRADOR
Happy Valley / Goose Bay
(709) 896-2458 300
Goose Bay (709) 896-2491 1200
MANITOBA
Brandon (204) 725-0878 300
(204) 727-6609 1200
(204) 726-1899 2400
Dauphin (204) 638-9244 300
(204) 638-9906 1200
Flin Flon (204) 687-8285 300
(204) 687-8241 1200
Morden (204) 822-6171 300
(204) 822-6181 1200
Portage LaPrairie
(204) 239-1166 300
(204) 239-1688 1200
Selkirk (204) 785-8625 300
(204) 785-8771 1200
Steinbach (204) 326-9826 300
(204) 326-1385 1200
Thompson (204) 778-6461 300
(204) 778-6451 1200
Winnipeg (204) 475-2740 300
(204) 943-4488 1200
(204) 943-1912 2400
NOVA SCOTIA
Amherst (902) 667-5035 300
(902) 667-5297 1200
Bridgewater
(902) 543-6850 300
(902) 543-1360 1200
Halifax (902) 477-2000 300
(902) 477-8000 1200
(902) 453-8100 2400
Kentville (902) 678-1030 300
(902) 678-2096 1200
New Glasgow
(902) 755-6050 300
(902) 755-6150 1200
Sydney (902) 564-1400 300
(902) 564-1450 1200
Truro (902) 662-3258 300
(902) 662-3773 1200
Yarmouth (902) 742-2899 300/1200
ONTARIO
Ajax/Pickering
(416) 428-0240 300/1200
Aurora (416) 841-1702 300/1200
Barrie (705) 721-2400 300
(705) 721-2450 1200
Belleview (613) 969-1500 300
(613) 969-1520 1200
Brampton (416) 791-8900 300
(416) 791-8950 1200
Brantford (519) 758-5900 300
(519) 758-5910 1200
Brockville (613) 345-4670 300
(613) 345-4942 1200
Chalk River
(613) 589-2175 300
(613) 589-2117 1200
Chatham (519) 351-8910 300
(519) 351-8920 1200
Collingwood
(705) 444-2985 300/1200
Cornwall (613) 936-0030 300
(613) 936-0040 1200
Fort Erie (416) 871-9270 300/1200
Galt (519) 622-1714 300
(519) 622-1780 1200
Guelph (519) 763-3600 300
(519) 763-3630 1200
Hamilton (416) 523-6800 300
(416) 523-6900 1200
(416) 523-6920 2400
Kingston (613) 541-3000 300
(613) 541-3015 1200
Kitchener/ (519) 741-4010 300
Waterloo (519) 741-4030 1200
(519) 741-4080 2400
London (519) 679-7500 300
(519) 679-7620 1200
(519) 679-3581 2400
Newmarket
(416) 836-1015 300/1200
Niagra Falls
(416) 357-2702 300
(416) 357-2770 1200
North Bay (705) 476-3900 300
(705) 476-3920 1200
Orillia (705) 327-3000 300
(705) 327-3006 1200
Oshawa (416) 579-8920 300
(416) 579-8950 1200
Ottawa (613) 567-9100 300
(613) 567-9300 1200
(613) 567-4431 2400
Owen Sound
(519) 371-5900 300
(519) 371-5910 1200
Pembroke (613) 735-2523 300/1200
Perth (613) 267-7570 300/1200
Petersborough
(705) 749-6000 300
(705) 749-6010 1200
Renfrew
(613) 432-8521 300/1200
St. Catharines
(416) 688-5620 300
(416) 688-5640 1200
St. Thomas (519) 633-9900 300/1200
Sarina (519) 336-9920 300
(519) 336-0950 1200
Sault Ste. Marie
(705) 945-0600 300
(705) 945-0620 1200
Smiths Falls
(613) 283-8671 300/1200
Stratford (519) 273-5052 300
(519) 273-5751 1200
Sudbury (705) 673-9602 300
(705) 671-4630 1200
Thunder Bay
(807) 623-9644 300
(807) 623-3270 1200
Toronto (416) 868-4000 300
(416) 868-4100 1200
(416) 979-1619 2400
Trenton (613) 969-1400 300
(613) 969-1420 1200
Welland (416) 788-1200 300
(416) 788-1230 1200
Whitby (416) 430-2944 300/1200
Windsor (519) 973-1000 300
(519) 973-1020 1200
Woodstock (519) 421-7100 300
(519) 421-7200 1200
PRINCE EDWARD ISLAND
Charlottetown
(902) 566-5002 300
(902) 566-5934 1200
(902) 566-4797 2400
QUEBEC
Alma (418) 668-6178 300/1200
Baie/Comeau
(418) 296-9113 300
(418) 296-8611 1200
Chateauguay
(514) 698-0120 300/1200
Drummondville
(819) 477-7151 300
(819) 477-7153 1200
Gaspe (418) 368-1377 300
(418) 368-2352 1200
Granby (514) 375-1240 300
(514) 375-4184 1200
Hauterive (418) 589-8899 300
(418) 589-2911 1200
Joliette (514) 759-8340 300
(514) 759-8381 1200
Jonquiere/ Chicoutimi
(418) 545-2272 300
(418) 545-2290 1200
Montreal (514) 878-0450 300
(514) 878-0640 1200
(514) 875-9470 2400
New Carlisle
(418) 752-6651 300
(418) 752-6621 1200
Quebec City
(418) 647-4690 300
(418) 647-2691 1200
(418) 647-3181 2400
Rimouski (418) 722-4694 300
(418) 722-4696 1200
(418) 725-4700 2400
Riviere Du Loup
(418) 867-4024 300/1200
Royn/Noranda
(819) 797-1166 300
(819) 797-0062 1200
Ste. Agathe (819) 326-1085 300/1200
Ste. Hayacinthe
(514) 774-9270 300
(514) 774-9991 1200
St. GeorgeDeBeauce
(418) 227-4692 300
(418) 227-4690 1200
St. Jean (514) 346-8779 300
(514) 346-6211 1200
St. Jerome (514) 432-3453 300
(514) 432-3165 1200
St. Sauveur
(514) 227-4696 300/1200
Sept. Iles (418) 962-8402 300
(418) 962-7634 1200
Sherbrooke
(819) 566-2770 300
(819) 566-2990 1200
Sorel (514) 743-3381 300
(514) 743-0101 1200
Thetford Mines
(418) 338-0101 300/1200
Trois Rivieres
(819) 373-2600 300
(819) 373-2603 1200
Valleyfield
(514) 377-1260 300
(514) 377-1680 1200
Val D'or (819) 825-3900 300
(819) 825-3904 1200
Victoriaville
(819) 752-3295 300/1200
SASKATCHEWAN
Estevan (306) 634-8946 300
(306) 634-3551 1200
Melfort (306) 752-1950 300
(306) 752-5544 1200
Moose Jaw (306) 693-7611 300
(306) 694-1828 1200
North Battleford
(306) 445-1925 300
(306) 446-2694 1200
Prince Albert
(306) 922-4233 300
(306) 922-4234 1200
Regina (306) 565-0111 300
(306) 565-0181 1200
(306) 565-6000 2400
Saskatoon (306) 665-6660 300
(306) 665-7758 1200
(306) 664-6300 2400
Swift Current
(306) 778-3901 300
(306) 778-3921 1200
Weyburn (306) 842-8985 300
(306) 842-1260 1200
Yorktown (306) 782-5601 300
(306) 783-4663 1200
YUKON
Whitehorse
(403) 668-3282 300/1200
PLEASE NOTE: Telecommunication surcharges apply to members who access America Online from outside the continental U.S. Check the pricing information you received with your software kit or the Members Online Guide in the Members' Online Support department online for more details.
Canadian Tymnet Access Numbers
City Access Number Baud Rate
ALBERTA
Calgary (403) 232-6653 300/1200/2400
BRITISH COLUMBIA
Burnabay/
Vancouver (604) 683-7620 300/1200/2400
ONTARIO
Kitchener (519) 579-3220 2400
Ottawas (613) 563-2910 300/1200
Toronto (416) 365-7630 300/1200/2400
Windsor (519) 977-7256 2400
QUEBEC
Montreal (514) 747-1370 2400
Montreal/
St. Laurent (514) 747-2996 300/1200
Quebec City (418) 647-1116 2400
Ville St.Laurent (514) 747-1370 2400
Ville St.Laurent (514) 747-2996 300/1200
PLEASE NOTE: Telecommunication surcharges apply to members who access America Online from outside the continental U.S. Check the pricing information you received with your software kit or the Members Online Guide in the Members' Online Support department online for more details.
